Refund policy
In the unlikely event that you're not happy with your boots, please contact the factory store to arrange an exchange or return. Please note:
Any returns being shipped back to the factory must be approved in advance by Wohlford & Company Inc. Please contact us at +1-604-253-6671 or toll free at 1-844-478-2668 for assistance. Unauthorised packages may not be accepted or processed.
We will only accept returns or exchanges received up to 30 days from delivery of your merchandise, and which include proof of purchase.
Shipping is non-refundable. You are responsible for all shipping costs to and from the factory store.
Items must be returned unworn and in original condition. We will not accept footwear with visible wear.
Any credits issued will be applied to the credit card or other payment method used in the original purchase.
All Sale, discounted and clearance item sales are final.
Made to Order and Custom Orders are eligible for exchange, credit or a remake rather than a cash refund. If a pair we built to your specification is not right, we would far rather make it right than take your money back, and in most cases we will simply remake it for you.
When we accept a remake we agree a date with you in writing before we begin, and we tell you if that date is going to move. If we miss the date we agreed and you would rather not wait, you may have your money back instead of the remake.
Pre-order deposits are the exception. A pre-order pair is built in a standard size to our own specification, not to yours, so it is not a custom order. You may cancel a pre-order at any time before we despatch and we refund your deposit in full. Our Pre-Order, Deposit and Cancellation Policy governs pre-orders.
None of this applies where we are late or where we cancel. If you cancel because we did not deliver on time, or for any other reason the law gives you, we owe you your money and not a credit, and we do not offer you one instead.
Dayton products can be returned for exchange or store credit within 30 days if un-worn, in original condition, with packaging and accompanied by a receipt. Each return will be assessed and may be refused at the sole discretion of Dayton.
Dayton is not responsible for any additional shipping costs for returns or exchanges. We will not accept packages that have not been pre-authorised by our staff.
Packages should only be sent via the POSTAL SERVICE of your country and be marked as "CANADIAN GOODS RETURNED" for repair, exchange or warranty. Value for duty and taxes should be marked as $1.
**** Do not send via a Commercial Courier Company unless all fees are prepaid on your account. We will not pay any courier company brokerage or other fees upon receipt and you risk the package being returned with further costs. You are welcome to separately insure for whatever amount you deem to be appropriate.
Once authorised, please send to:
Returns
Dayton Boot Factory 711 Hastings Street East Vancouver, BC V6A 1R3
CANADA
Made to Order and Custom Orders are eligible for exchange, credit or a remake rather than a cash refund. If a pair we built to your specification is not right, we would far rather make it right than take your money back, and in most cases we will simply remake it for you.
When we accept a remake we agree a date with you in writing before we begin, and we tell you if that date is going to move. If we miss the date we agreed and you would rather not wait, you may have your money back instead of the remake.
Pre-order deposits are the exception. A pre-order pair is built in a standard size to our own specification, not to yours, so it is not a custom order. You may cancel a pre-order at any time before we despatch and we refund your deposit in full. Our Pre-Order, Deposit and Cancellation Policy governs pre-orders.
None of this applies where we are late or where we cancel. If you cancel because we did not deliver on time, or for any other reason the law gives you, we owe you your money and not a credit, and we do not offer you one instead.
**** All discounted sales are final.