Warranty, Exchanges and Returns

Thank you for choosing Dayton Boots - we're confident that they'll be the best boots you'll ever buy.

Limited lifetime warranty

We're so proud of our handcrafted footwear that we offer our boots with limited lifetime warranty. To maintain your warranty, ALWAYS:

  • Allow your boots to air dry and NEVER put your boots in front of a direct heat source.
  • Regularly remove all mud, dirt, dust, concrete/drywall dust etc. from your boots (over time these items will dry out the leather and deteriorate stitches and seals).
  • Condition your boots regularly with a suitable leather conditioner. We make and recommend OK Oil, and it is what we use ourselves. Damage caused by an unsuitable care product is not covered.

Separation at the heel

The heel is anchored to the upper and insole with shoe tacks, clinch nails, and sometimes a welt. The physics of wearing your boot actually improves this attachment. Heel separation has only one cause: taking your boots off improperly. This is not a fault of construction, and it is not covered under our warranty.

Boots and shoes must have their laces loosened completely and the plackets separated as much as possible. Straps and buckles should be undone on boots without laces. Boots should then be taken off with two hands: one on the toe and the other on the heel counter, not the heel. Further, a boot jack is a great idea, as it makes this process easier and it costs a great deal less than any repair.

Sometimes all that is needed is a re-heel, but often the process will require a complete re-sole. As with any repair, we will assess the work needed and have you agree to the price and pay it before we start any work.

Warranty limitations

  • This warranty covers manufacturing defects in workmanship and materials, but does not cover general wear and tear, or lack of conditioning and care.
  • This warranty is not transferrable and benefits only the original owner/purchaser.
  • The warranty covers leather, but does not include leather degradation by drying boots in front of a direct heat source or not keeping your boots cleaned and conditioned.
  • If you wear insoles, remove them from time to time to air out your boots, but do not put your boots in front of a direct heat source.
  • This warranty does not cover damage caused by repair or alteration carried out by anyone other than Dayton Boots or a repairer we have authorised.
  • All warranty returns, exchanges and/or repairs will be assessed and performed at the sole discretion of Dayton Boots.

All of Dayton Boots’ cobbler work (including warranty, repairs, resoles, reheels, etc.) are all currently being done at our own repair centre and shop at 711 Hastings Street East, Vancouver, BC.

ReBoot: a reset warranty

When we restore a pair of boots under our ReBoot programme, we reset the warranty on that pair. The boots leave our workshop carrying a fresh limited lifetime warranty from us, given on the pair as we have restored it. You are the first owner of the boots as we have rebuilt them, and that warranty is yours.

Like the warranty on a new pair, it belongs to you rather than to the boots. It benefits you as the person who bought them from us, and it does not pass to anyone you sell them on to. We would rather say so here than leave you to find it out.

What the reset warranty covers is our restoration work, the parts we fitted in the course of it, and the structural integrity of the pair as we inspected and passed it before despatch. We warrant our own work on the same terms as we warrant a new pair: against defects in workmanship and materials, and not against wear and tear or a lack of conditioning and care.

What it does not cover is the history the boots had before they reached us. A ReBoot pair is a previously owned pair, and we tell you so when we sell it. The leather carries its age, and the character that comes with it is part of what you are buying. We do not warrant the original making of a pair built years or decades ago. Where a pair comes to us with something we cannot put right, we tell you about it on the listing; we do not warrant it away in the fine print.

Soles, heels, laces and insoles are the parts of a boot that are meant to be replaced, in the way that tyres and brake pads are meant to be replaced on a car. They are not covered by this warranty or by any of our warranties, on a new pair or a ReBoot pair, and replacing them is ordinary maintenance and not a warranty claim. It is also work we do, and we are glad to do it.

If you need to make a claim you do not need to have kept your paperwork. Tell us who you are and we will find the order — each ReBoot pair is sold as its own listing, so our own record is enough.

A reset warranty is the point of a ReBoot. We are not passing on what was left of someone else's warranty — there may have been nothing left of it. We are giving the boots a warranty again, because we have put them back to the standard where we are willing to stand behind them.

Exchanges and returns

See our returns policy for how to send a pair back, and our refund policy for what you receive.